Our Policies

We are glad you have joined our gym community. We are committed to serving you and meeting your fitness and wellness needs in a safe, welcoming, and inclusive environment. We strive to create a sense of community here in our gym. These policies ensure that our staff and clients are treated fairly and respectfully.

Have any questions? Please don’t hesitate to reach out. 

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Cancellation Policy

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Cancellation Policy: Scheduled Workout Sessions

If a scheduled session is cancelled with less than 24 hours’ notice and cannot be rescheduled at a mutually agreed-upon time during the same week, the total cost of the regular session will apply.

Compassionate Exceptions:

If a cancellation is made because of a severe illness or a significant personal issue, we will make every effort to work with you to find a resolution without penalty. Please talk to us confidently if there are extraordinary circumstances.

Sessions Cancelled by Highland Fitness Team Members:

If your scheduled session is cancelled because of the absence of your Highland Fitness Trainer, you will be offered a rescheduling opportunity or coverage by another team member. If we cancel and cannot provide you with a reasonable alternative, we will not charge for the session.

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Decorum Policy

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1. Respect Everyone: Treat all members, trainers, and staff respectfully. Discrimination, harassment, or bullying of any kind will not be tolerated.

2. Positive Attitude: Maintain a positive and supportive attitude towards others. Encourage fellow members and celebrate their achievements.

3. Inclusive Language: Use language that is inclusive and respectful. Avoid any form of speech that might be considered offensive or discriminatory.

4. Noise Levels: Keep conversations and noise levels at a considerate volume. Avoid using loud or disruptive language during workouts.

5. Dress Code: Wear appropriate workout attire that is comfortable and non-offensive. Clean and respectful sportswear is encouraged.

Shared Space Policy

1. Cleanliness: After use, wipe down equipment with the provided cleaning materials. This helps maintain a clean and hygienic environment for everyone.

2. Personal Items: Please keep personal items in the designated area. Do not leave bags, water bottles, or belongings on the gym floor.

3. Personal Hygiene: Maintain good personal hygiene. Use deodorant and clean your workout clothes to help keep the gym environment pleasant for everyone.

Safety Measures

1. Emergency Protocols: Familiarize yourself with the gym’s emergency procedures and know where to find first aid kits and emergency exits.

2. Health Considerations: If you feel unwell, refrain from using the gym. This helps prevent the spread of illnesses and ensures a safe space for all.

Community Engagement

1. Supportive Environment: Engage with other members positively. Offer encouragement and support, especially to those who are new or might need extra motivation.

2. Feedback: Provide constructive feedback to trainers and staff to help improve the gym’s services. Your input is valuable and helps create a better environment for all.